Returns and Exchange

Can I return my crate if I already have the book?

Unfortunately, no. We are unable to process returns at this time. All Arcane Society purchases, both subscription and shop purchases, are nonrefundable and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund.

My items were damaged or missing during shipping or my box is lost.

If you received a damaged product or if you are missing a product, please email us at within two weeks of delivery and we will assist you in getting the item replaced. Please include a photo when reaching out to our support team.

If your delivery is missing, we must be notified within two weeks of receiving your tracking information. 

If one of your items or books is damaged (please see our damage criteria), you can contact us ( to file a claim and we will ask you to provide photos of the damaged item. If we have the items in stock, we will then be able to send out a replacement item to you.

Please keep in mind that the criteria listed is for guidance purposes and each claim will be reviewed manually on a case-to-case basis. Please note that blemishes to packaging or damaged packaging for the items will not be considered part of a damaged item if the item itself is okay.

We can only accept exchange/replacement claims within 14 days from the date you received your order. All exchanges/replacements will be at the discretion of our customer support team. We reserve the right to deny a replacement for any person abusing the return policy for profiteering.

If your tracking number shows as delivered, your box is illegible for a refund or replacement.

Can I get a refund when I cancel my paid order?

No, unfortunately no. Once you paid for your order, we cannot issue a refund for it.